Payment Policy

At Sokynd Brand, we strive to make your shopping experience seamless and secure. We accept a wide range of trusted payment methods so you can choose the one that works best for you.

Accepted Payment Methods

We currently accept the following payment options:

  • American Express (Amex)
  • Apple Pay
  • Diners Club
  • Google Pay
  • JCB
  • Maestro
  • Mastercard
  • PayPal
  • Union Pay
  • Visa
  • Mastercard

Currency

All prices on our website are displayed in Hong Kong Dollars (HKD). Payments are processed in HKD at the current exchange rate if your card is issued in a different currency.

Secure Checkout

All transactions on our website are processed using industry-standard SSL encryption to ensure your payment information remains safe and secure. We do not store your credit card details on our servers. Your payment information is handled directly by our trusted payment processors.

Payment Authorization

When you place an order, your payment method will be authorized immediately. In some cases, we may require additional verification to prevent fraud and protect your account. If verification is needed, we'll contact you promptly to complete your order.

Payment Processing

  • All payments must be made in full at the time of purchase.
  • Once your order is confirmed, your selected payment method will be charged.
  • We do not accept cash on delivery (COD) or bank transfers at this time.

Failed or Declined Payments

If your payment is declined, please check the following:

  • Ensure your billing information matches your card details
  • Verify that you have sufficient funds available
  • Confirm your card has not expired

You can try again with the same payment method or select an alternative option. If the issue persists after multiple attempts, please contact your bank or financial institution. Orders with unsuccessful payment will be automatically cancelled after 24 hours.

Refunds

If you're eligible for a refund according to our [Return Policy], the amount will be credited back to your original payment method. Please allow 7-10 business days for the refund to appear in your account after we've processed it. The exact timing may vary depending on your bank or card issuer. For complete details, please review our [Refund Policy].

Pricing

All prices displayed [include applicable taxes / exclude taxes and duties, which will be calculated at checkout]. The final amount charged will be clearly shown before you complete your purchase.

Need Help?

If you experience any issues during checkout or have questions about your payment, feel free to reach out to us at:

For additional information, please refer to our:


Contact Information

Company Number: 77499434
Company Name: Collective Commerce HK Limited
Online Store Name: Sokynd Brand
Phone: +1 305-506-1393
E-mail: support@sokynd-brand.com
Address: 3D No.15 Wong Chuk St, Kowloon, Hong Kong

Customer Service Hours:
Monday to Saturday, 09:00 AM to 06:00 PM (HKT)