FAQ
Frequently Asked Questions
Welcome to the Sokynd Brand Frequently Asked Questions page. We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.
1. How long will it take to receive my order?
Here are our estimated delivery times within Hong Kong SAR:
- Order processing: 1–2 business days
- Delivery time: 4–7 business days
- Total estimated timeframe: 5–9 business days
For more details, please refer to our Shipping Policy.
2. Do you offer free shipping?
Yes, we offer complimentary shipping on all orders within Hong Kong SAR. For more information, please check our Shipping Policy.
3. Where is Sokynd Brand located?
Sokynd Brand is a Hong Kong-based business offering a curated selection of premium, genderless apparel with delivery available throughout Hong Kong SAR. Our registered office is located at 3D No.15 Wong Chuk St, Kowloon, Hong Kong.
4. What if I receive a defective product?
If you receive a defective or damaged item, we'll replace it at no cost to you. Please reach out to us at support@sokynd-brand.com and arrange to return the item within 30 days of delivery. For more information, see our Return Policy.
5. Can I cancel my order after it's placed?
Yes, we offer a 24-hour cancellation window. If your order hasn't been processed yet, please contact us immediately at support@sokynd-brand.com. Once your order has been fulfilled and shipped, we're unable to make modifications.
6. What is your return policy?
We accept returns within 30 days of delivery for unworn items in their original condition with all original tags attached. We have a simple and hassle-free return process. For complete details, please visit our Returns & Exchanges page.
7. When will I get my refund after returning a product?
Once we receive and inspect your returned item, we'll process your refund promptly. Refunds typically appear on your original payment method within 7-10 business days after processing. The exact timing may vary depending on your bank or payment provider. See our Refund Policy for full details.
8. Do you offer any warranties or guarantees on your products?
Yes, we stand behind the quality of our products with a 30-day quality guarantee on all purchases. If you experience any issues with your item within this period, please refer to our Return Policy for complete information.
9. How can I contact customer support?
You can reach our customer support team by emailing us at support@sokynd-brand.com or by calling +1 305-506-1393. We're available Monday to Saturday, 09:00 AM to 06:00 PM (HKT), and we typically respond to emails within 24-48 hours on business days.
10. Do you ship internationally?
No, we currently ship exclusively within Hong Kong SAR. We're focused on providing the best possible service to our local customers at this time.
11. Do you have a physical store location I can visit?
We operate as an online-only retailer, which allows us to offer competitive pricing and maintain a comprehensive product selection while ensuring the highest quality standards for our customers.
12. Can I place a bulk order for my business or organization?
Yes, we welcome bulk orders for businesses and organizations. Please contact our customer support team at support@sokynd-brand.com with details about your requirements, and we'll be happy to assist you with pricing and availability.
13. What is the process for exchanging a product?
If you need to exchange an item for a different size or style, please refer to our [Returns & Exchanges] page for detailed instructions. You can also contact our support team at support@sokynd-brand.com for personalized assistance with your exchange.
14. How can I track my order?
Once your order ships, you'll receive a confirmation email containing a tracking link that allows you to monitor your delivery in real time. You can also track your order by visiting our Order Tracking page and entering your order details.
15. How do I know which size to choose?
Each product page includes a comprehensive size guide with detailed measurements to help you find your perfect fit. If you need assistance or have specific questions about sizing, reach out to us at support@sokynd-brand.com—we're here to help.
16. What payment methods do you accept?
We accept PayPal, Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, and UnionPay. All transactions are processed securely using industry-standard encryption. See our Payment Policy page for additional information.
17. Is Sokynd Brand clothing unisex?
Yes. Every piece from Sokynd Brand is designed with a genderless approach—timeless silhouettes and premium materials made to suit all individuals, regardless of gender identity.
18. Are your products ethically made?
Absolutely. We partner with carefully selected manufacturers who uphold our strict standards for ethical production practices and exceptional craftsmanship. Quality and responsibility are at the heart of everything we create.
Contact Information
Company Number: 77499434
Company Name: Collective Commerce HK Limited
Online Store Name: Sokynd Brand
Phone: +1 305-506-1393
E-mail: support@sokynd-brand.com
Address: 3D No.15 Wong Chuk St, Kowloon, Hong Kong
Customer Service Hours:
Monday to Saturday, 09:00 AM to 06:00 PM (HKT)